Bangladesh government has launched Grievances Redress System (GRS) through the online complaint redressed management platform to receive and redress the grievances of hospitality service recipients and all guests in various units of Bangladesh Parjatan Corporation including hotels-motels-restaurants, and duty-free operations.
The GRS system is an institutionalized and organized method - consisting of specified roles, rules, and procedures - for systematically resolving complaints, grievances, disputes, or conflicts.
Bangladesh Parjatan Corporation has been receiving complaints and suggestions from all types of guests to make the service and its structure more guest-friendly and interactive, said a press release on Sunday.
The GRS system has been introduced to expedite the submission of specific grievances of the guests.
Anyone now will be able to express their dissatisfaction or opinion about the services provided by Bangladesh Parjatan Corporation, service delivery methods and quality of services or products through this website.
After submitting the complaint, the latest status of the complaint redressal will be informed via SMS and e-mail.
Besides, information can be updated by logging into the website.
However, if the complaint is filed as anonymous, no further information about the complaint will be available.
To access the GRS system, anyone can easily lodge any complaint by entering the website of Bangladesh Parjatan Corporation (www.parjatan.gov.bd) and clicking on Complaint Online from the Complaint Redressed Management Service Box.