Daraz, one of the leading e-commerce platform in the country, announced its commitment to provide additional support to local entrepreneurs and enhance the selling experience on the platform over the coming months.
In a recent online conference, Daraz Group CEO, Bjarke Mikkelsen, announced key initiatives planned for seller growth on Daraz, reads a press release on Monday.
The initiatives includes easier signing up process for sellers, faster payment to sellers, faster response to seller enquiries, identifying business gaps, and streamlining claim filing process.
Bjarke said, "Sellers are the heart of Daraz' ecosystem, and in 2021 our key focus will be to make it easier and faster to sign up, start selling, and growing your business online. Our seller promises for 2021 form the foundation to improve seller experience and allow our sellers to capture the full growth potential in the market."
According to the press statement, Daraz will make the process of signing up easier and faster to allow new sellers to start selling within 24 hours.
The e-commerce marketplace also announced that sellers will be paid twice as fast by reducing the payment cycle from 14 days to 7 days, effective immediately.
Besides, Daraz will aim to always respond to seller enquiries on live chat within 30 seconds during business hours to ensure instant support.
For Sellers whose products are not selling as expected, Daraz will provide specific support to help identify the business gaps.
Lastly, the claims process will be streamlined to make it much easier and faster for sellers to file claims when needed.
Covid-19 has accelerated the retail shift to e-commerce, and thousands of sellers have been joining Daraz every month. However, the online retail share in the region is still low, and South Asian markets are expected to grow rapidly in the coming years, the press statement noted.
On this note, Bjarke said, "We hope our seller community is as optimistic as we are about the year to come. Despite the impact of Covid-19 on the broader economy, we are convinced that 2021 will be a year of great success for e-commerce. We will be doing our utmost to make it a success for all of our trusted and valued sellers."