Are you feeling ill? Book an appointment with Praava Health online, and you will get a confirmation message with a doctor's name and time of appointment instantly on your phone.
Then, when you reach the Praava Health facility in Banani, a guide welcomes you with a cordial smile and takes you to the doctor.
This is how Praava Health greets their patients.
You can even go to Praava Health alone and remain stress-free as Praava will take care of your every need.
Praava's first priority is to provide comfort for patients. In Praava, every doctor has to attend to a patient for at least 15 minutes with empathy, dignity and respect, whereas some other top hospitals do not even bother to spare a minute per patient.
Here, everything is updated and managed by technology. Previous medical records of patients are scanned and uploaded in the hospital's database, and this can be synced with their portal app, and mailed to patient as well.
They also offer six home services including treatment for elderly or disabled patient, sample collection, physiotherapy and nutrition check-up at a few places in and around Banani.
Sylvana Q Sinha, founder, managing director, and chief executive officer of Praava Health, went through some terrible experiences in her personal life, which led her to establish the healthcare centre that provides the best hospitality and service.
In her words, "A few years ago, my mother was hospitalised for basic surgery in one of Bangladesh's top hospitals, but she suffered serious complications and the doctors did not seem to care much about what we were going through."
This incident made her think about those millions of people in Bangladesh who do not have the privilege to get a second opinion or go abroad for treatment.
To solve this problem, she went on a global listening tour to identify the biggest problems and the most impactful solutions. She counted it as an opportunity to find a solution. And she spent a lot of time in thinking about this tremendous need and turning it into a revolution in healthcare.
Praava Health is trying to bring back the concept of a family doctor in Bangladesh. And, the good news is that internationally trained family doctors are here to treat your entire family.
While choosing doctors, Praava prioritises doctors who prioritise Praava's patients. They actively recruit doctors with extensive international and local experience. And they follow a rigorous screening process in recruiting doctors. The profiles of the candidates are reviewed by a panel of senior advisors and a medical administration team.
From cancer diagnostics to physiotherapy – everything is here. There are also visiting specialists who cover a wide range of specialities for patients who need the opinion of a specialist.
Praava Health also offers diagnostic labs and a full range of imaging services that are of international standard (including the first molecular cancer diagnostics lab in Bangladesh).
With world class doctors and laboratories, they also promise to provide their own manufactured, stored and dispensed drugs from their in-house pharmacy.
Praava is planning to open other centres in Dhaka and beyond. As Praava wants to serve the best healthcare to the middle class, they are also planning to expand to Chittagong in the near future.
Sayed Sazzad Hossain, a patient, says, "Praava's service is really good. The doctors are well-behaved. It feels like I have been cured 50 percent mentally right after meeting the doctors. After experiencing their services, I wish them all the best."
Praava has done very well so far. After opening in 2017, it has registered more than 25,000 patients. If you file a complaint, you will get an apology call for further investigation from Praava. With a 4.6 rating out of 5 from former patients, it is still trying to improve every day.
"As a doctor, I want to do my best to serve patients, and so does Praava. I am driven by its passion to build a better healthcare system aided by technology," said Dr Mahmuda Akther, consultant and sonologist at Praava Health.
When the motto of the healthcare service provider is to become the most trusted and biggest healthcare brand, getting warm and cordial service is expected. And, this is what Praava Health is doing. Kudos to Praava!