Grameenphone customers with connection validity already expired on April 20 or to be expired in the first week of May will remain active in the network at least till May 31, 2020.
Extension of the account validity will be provided automatically during this period of uncertainty.
"Customers' incoming and outgoing calls will remain active, and they will be connected to their near and dear ones," a Grameenphone press release says.
The Government of Bangladesh has declared the telecommunication industry as emergency service during Covid-19.
Due to the enforcement of the lockdown, several balance recharge agents' points are not fully operational across the country.
For this reason, many people are unable to recharge or facing difficulties to rechange, the press release further reads.
Grameenphone is also providing balance transfer free from one user to another.
Moreover, as many customers are running home-office and also connected with their near and dear ones using the internet, Grameenphone has also decided to introduce a double bonus in internet offer, 16GB, at the price of 8GB for 30 days.
Furthermore, Grameenphone has also extended the validity of its popular call rate offer 48 paisa per min.
Previously, the offer was valid for up to 3 days, and now the validity will be extended to 6 days to offer flexibility in daily usage.
For the postpaid customers, Grameenphone has increased the bill payment time from 15 days to 25 days.
Grameenphone has also taken steps to increase Covid-19 awareness among all the citizens. The organization has introduced a network bar – Stay Home – to encourage people to maintain social distancing.
To maximize productivity from home, Grameenphone ICT business team has launched two different kinds of solutions – Audio Conferencing and Smart Connect.
To support the medical professionals around the nation, the mobile operator has donated 50,000 Personal Protective Equipment (PPE) and 10,000 Test Kits.
The organization has also collaborated with BRAC and launched a campaign – Dakche Amar Desh – to support 100,000 families emergency food sustenance.