Grameenphone opens Dinajpur centre to improve customer service
Grameenphone inaugurated a new Customer Centre in Dinajpur, with Chief Risk Officer Md Arif Uddin, Head of Customer Experience Abdullah Al Mahmud, Circle Business Head for Rajshahi Atiqul Hossain, Dinajpur GPC Partner Tamal Majumder, and other distinguished guests in attendance.
Continuing this theme of honouring local distinctions, the centre is designed to embody Dinajpur's rich heritage, with terracotta walls featuring motifs inspired by the Kantajew Temple.
In line with its design philosophy, nearly 99% of customer services at the centre are paperless, according to Grameenphone. Sustainable materials have been used throughout the space, underscoring the company's commitment to sustainability and digital transformation.
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The centre's setting further enhances its significance. Dinajpur stands out as a vibrant key city in north-western Bangladesh, celebrated for its cultural richness, fertile fields, world-famous litchis, and prized Kataribhog rice. Its landmarks, such as Kantajew Temple and the picturesque Ramsagar National Park, continue to attract and inspire visitors.
Reflecting Dinajpur's development, with urbanisation, educational growth and increasing digital adoption, customer expectations for seamless connectivity and modern services are rising, the company said.
Given these developments, Md Arif Uddin said Grameenphone remains committed to delivering enhanced care, convenience and accessibility to its customers.
He added, "The inauguration of this customer centre in Dinajpur underlines our ongoing focus on strengthening our regional presence. We believe every interaction matters, and this centre is designed to provide a modern, seamless and sustainable experience that truly places customers at the centre of our operations."
In summary, with the new centre, Grameenphone aims to provide reliable connectivity and an enhanced customer experience for the people of Dinajpur.
