Govt should take responsibility to refund Evaly customers: TCAB
Govt should appoint administration to resume operations of Evaly and E-orange
The state should take the responsibility to refund the money of customers who are yet to get delivery of products from different fraud e-commerce platforms including Evaly, suggested Tele Consumers Association of Bangladesh (TCAB).
Thousands of consumers are worried over refund of their payments as Evaly and E-orange chiefs are now behind the bars, said TCAB Convener Murshidul Haque while addressing a meeting over e-commerce frauds at Topkhana Road in the city on Friday.
The process of product delivery and refund should continue for Evaly and e-orange customers, the speakers at the programme insisted, adding that the government should appoint administration to resume operations of these e-commerce platforms, says a press release.
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Directorate of National Consumer Rights Protection should form the special cell for lodging complaints regarding frauds committed by different e-commerce platforms and resolve them, they suggested.
Besides the Digital Commerce Guideline, speakers also sought formulation of specific law to secure consumers' interests and they also demanded formation of a new commission for regular monitoring in this sector.
