Amazon fires delivery guy for calling customer “d**k head”
MOT business owner Mike Daniels, 54, ordered a caring knife from the Amazon
Amazon recently sacked a courier for calling a customer 'd**k head'.
MOT business owner Mike Daniels, 54, ordered a caring knife from the Amazon. When the courier came to deliver the knife, he wanted to know Mike Daniel's date of birth to be sure that he was over 18.
Mike refused to give him the information as he was being careful. Being refused, the delivery guy left Mike with the parcel. He later found the delivery guy had written on the delivery notice that the package was 'received by D**k Head', reports Metro.
Mike Daniels said, "I ordered a caring knife which is an age-restricted item. I'm guessing that's why he needed my date of birth and he didn't say that."
"In this day and age, he's got all the information for me off the boxes. With my date of birth, he could hack my account quite easily and start ordering stuff left, right and centre."
"I'm not being funny but I'm 54 years of age – I don't look like a kid. He could have easily ascertained I'm over 18 years of age for sure," he said.
"We see it every day people being hacked or having money taken out of their account. I'm savvy in that respect."
"Every customer sees that message. He obviously knew I would see that – he wouldn't have done it otherwise. We all think it from time to time but you don't voice it let alone write it down somewhere."
The father-of-three says he was not offended by the slur and sympathises with the 'immense pressure delivery guys are under at the moment'.
However, he adds that it was 'wrong' to put the offensive name on the delivery report. He has complained to Amazon but claims they were 'dismissive' over the incident – despite him spending more than £800 with the company this year alone.
He said, "It was like: oh, I'll fill a form in and send it off to the relevant department."
"It's up to them what they need to do internally, but what are they going to do about it to make the drivers aware it isn't acceptable."
"[Amazon is] a professional company. If he'd have said it to my face I would have gone: "fair enough I can deal with that" but for it to be put on their data so it's there forever."
"I am sure the guy had had a tough day and didn't need me not giving my date of birth but to my mind, it was with good reasoning. What hacked me off with Amazon's approach to it."
An Amazon spokesperson said, "This is unacceptable and does not meet the high standards for our delivery service providers and how they serve our customers. We are taking this matter seriously, and will be ensuring this driver does not work for us again. We have reached out to the customer to make it right."
