Rakuten Viber reports 4x higher call volume
Leading messaging and calling app witnesses surge in the usage during COVID-19 shutdown
One of the world's biggest communication platforms, Rakuten Viber has increased its capacity for core features and created several initiatives around togetherness and positive mental attitude during the global Covid-19 outbreak. The result is a significant increase in usage worldwide.
Together with authorities, Viber has launched special communities in several countries where users can receive official and trusted information about the pandemic, according to a press release.
Over the past few weeks, the engagement has increased across the entire platform. Worldwide, group messages sent are 134% greater, and the number of group calls received by an average Viber user rose to 370% in the past two weeks. The average number of community engagements has risen by 78%.
"Our users rely on us, and we will continue enhancing their experience while keeping people connected freely and safely," Djamel Agaoua, CEO, Rakuten Viber said.
Viber has launched an official WHO bot and is working with Unicef U-Reports to deliver real-time updates and information about the coronavirus in multiple languages including Bangla to help people separate fact from fiction about the coronavirus.The app has boosted the number of participants in audio calls from 5 to 20 people at a time.
