Product Manager - BRAC Bank

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in the Retail Banking Division.

Product Manager, Debit and Prepaid Cards

KEY RESPONSIBILITIES:

• Launching of new Debit/prepaid card for new customer segments as appropriate
• Increase Debit card activation and usage
• Maintain Debit/Prepaid card plastics
• Maintain liaisons with Scheme partners (VISA, MasterCard, etc.) in regards to BIN management, Offers, etc.
• Maintain relationships with other external stakeholders like Waller Partners, Payment partners, etc.
• Work actively with system developers regarding various functionality development
• Design and execute campaigns as and when necessary to achieve set goals/targets by the management
• Follow-up and publish campaign results to all stakeholders
• Managing Card fees and other transactional features
• Improvise Card onboarding and distribution process 
• Develop new processes for new projects and tasks as and when required. Identify and re-engineering existing processes for smoother operations.
• Debit/Prepaid card portfolio management 
• Address SQ issues/Complaints & resolve them accordingly
• Initiated coordination meeting with front line staffs, ensure proper training and feedback to their queries
• Manage promotional collaterals in alliance with Marketing, Communication & Customer Experience team
• Handle disputes and Fraud related issues as per set guidelines
• Timely response to all management quires and compliance deadlines
• Proper vigilance of branding and information to all touch points

EDUCATIONAL REQUIREMENT:

• Graduation/ Post Graduation from reputed University 
• 5 years of working experience preferably in a Bank 
• Positive, energetic, and adaptive to changes;
• Good communication and negotiation skills

Female candidates are highly encouraged to apply. Only short-listed candidates will be called for the interview as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever. 

If you are interested to be a part of this diversified BRAC Bank family, then please Apply Online at www.bdjobs.com to send your Résumé with a recent passport-size photograph along with an NID number (mandatory).