Officer - Evercare Hospital

Position: Officer - Billing

Vacancy: Not specific

Job Context

The role of Billing Officer is to collect of cash/credit card from customer effectively as per hospital policy and process to ensure overall customer service and to gain customer satisfaction of Out-Patient Areas. The purpose of this position is to collect money from the patient and provide assistance to the customers in getting consultation, investigation, procedure, surgery etc. The Billing Officer will be responsible for multi-tasking; cross functional customer care activities & should be available to work in flexible shifting hours. The role requires effective communication & good management skill to deal with diversified customer as well as provide guideline to valued customers in order to ensure service excellence.

Job Responsibilities

• Greet all customers with appropriate manners & courtesy,

• Identify patient correctly by name, UHID and age/Date of birth,

• Receive, check and sign for floats, key and other paperwork as required for operating a point of payment,

• Inform the patient of the amount due; process the transaction in appropriate manner,

• Prepare invoices for registration, consultation, investigations, pharmacy & MHC,

• Collect the dues in cash or by credit card and guide the patients to get the service,

• Provide information to the patients regarding medical services and tariff of EHD,

• Declare all money collected from the patients & deposit the money to the authorized concerns,

• Ensure the accountability for the safekeeping of the cash float,

• Operate and maintain all equipment in correct manner and report any malfunction.

Workplace: Work at office

Additional Requirements: Minimum graduate in any discipline.

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