Executives for Call Center - Delta Life Insurance
|Job Type||Full Time|
|Job Sector||Bank/ Non-Bank Financial Institution|
|Job Location||Not Specified|
|Deadline||11 February, 2021|
Delta Life Insurance Company Limited, a 'AAA' rated company and one of the leading life insurance Companies in Bangladesh, providing life insurance services by a team of highly-motivated and skilled professionals, invites applications from the deserving candidates for the following positions:
Position: Executives for Call Center
- Managing incoming calls and customer service inquiries.
- Handle customer complaints, provide appropriate solutions within the time limit; follow up to ensure resolution.
- Dealing with clients and collect customer information by answering telephone calls; interviewing clients; verifying information to provide highest quality of service to the customers over the phone.
- Promptly responding to client's queries efficiently & effectively.
- Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
- To handle customers in a professional manner.
- Provide accurate, valid and complete information by using the right methods / tools.
- Communicate directly with customers by phone or e-mail; visit customers as and when required.
- Keep records of customer interactions and transactions.
- Communicate and coordinate with internal departments.
Educational Qualification: Graduate in any discipline.
Experience: Should have at least 5 years work experience in the related field.
- Knowledge of insurance will be preferable.
- Should be a pleasant personality, smart and well groomed, soft-spoken & gentle.
- Should be self-motivated, organized and disciplined.
- Should have patience and good negotiation capability.
- Keen sense of punctuality along with ethical and professional responsibility.
- Should have knowledge in MS Office, ERP & other computer applications.
- Should have good analytical ability, good communication skills in English - both written & verbal.
Age: 25 to 35 years.
Salary Range: Negotiable
Application procedure: Interested candidates may sand their resume with a recent photograph to [email protected] mentioning the position applied for within February 11, 2021. Only short-listed candidates will be called for interview.