Executive - Customer Care

Electro Mart Ltd. (EML), a largest Business house in Bangladesh, having been continuing its business as a manufacturer, Importer and Marketer of wide range of electronic home appliances & durables like Air Conditioners, Refrigerators, Color TVs, Washing Machines, Microwave Ovens, Water Purification Systems, Kitchen Appliances, etc. having different international brands e.g. KONKA, GREE, TOSHIBA, DAIKIN, HAIKO etc. is now searching for qualified and experienced individual for the following position :

Position : Executive - Customer Care

Job Description / Key Responsibilities:

• Ensure all inbound and outbound communications (calls, email, sms) are maintained in QA (Quality Assurance) guidelines.
• All sort of customer complaint receive and support all kinds of products & service related problems / issues.
• Arrange site visit by the engineers / technical professionals and provide excellent customer service.
• Cross check service and conveyance related bills, and if any dues is found forward the bill properly to billing section.
• Respond / Feedback to customer inquiries via online messages and over the phone.
• Initiate, process and follow up the sale.
• Responsible for after sales service call and ensure complaint feedback to customers.
• Report day to day activities to Customer Service Manager / Service In-charge.
• Any other job assigned by the company time to time.

Requirements:

Qualification : Bachelor's Degree under any discipline from any recognized institution.

Experience : Minimum 3 (Three) years job experience in the field.

Age Limit : Below 35 (Thirty Five) Years

Additional Requirements:

• The applicants should have experience in the following area(s): Customer Care, Front desk.
• Excellent written and verbal communication skill in both Bengali and English.
• Customer Service Attitude and cares to serve.
• Experience in customer service is required.
• Able to Multi-Task.
• Can work under pressure.
• Willingness to learn and grow professionally.
• Proficient in MS Office and call center equipment / software programs. Email correspondence and Internet knowledge is compulsory.

An excellent package of benefits should be offered to the eligible candidates.

If you are in full confidence to be the right person, please apply with your full resume along with recent color passport photograph attached on C.V on or before 22 July, 2021 by mentioning the POSITION on the envelope to:

HR & Admin Department
ELECTRO MART LTD.
Corporate Office
NOOR HOLDINGS [Level 7]
33, South Avenue
Gulshan - 1 Circle, Dhaka 1212

Or mail to: [email protected]

Source: bdjobs.com