Customer Services Assistant - Singapore Airlines
| Job Type | Full Time |
| Job Sector | Hospitality/ Travel/ Tourism |
| Job Location | Dhaka |
| Deadline | 12 May, 2022 |
Vacancy: Not specific
Job Context
Operational role where the selected candidate will be representing Singapore Airlines, the World`s Most Awarded Airline, as an airport ground staff to provide world-class customer service to customers.
Job Responsibilities
- Processing and facilitating customers across various airport touchpoints from check-in, baggage acceptance, boarding to general flight turnaround activities.
- Tasks include customer servicing, dispute resolution, irregular flight operations management and executing pre- and post-flight administrative duties.
- Facilitating regular engagement with various service handling partners, regulatory government, and airport agencies and relevant internal overseas or HQ stakeholders.
- Handling other administrative items such as preparing department performance reports and executing meticulous invoice verification on a regular basis.
- Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
Educational Requirements: Bachelor degree in any discipline
Experience Requirements
- At least 2 year(s)
- Freshers are also encouraged to apply.
Additional Requirements
- Fluent in English.
- A customer-service oriented team player with strong leadership and interpersonal skill(s).
- Possesses strong analytical traits and highly proficient in using various computer functions (e.g., MS Office, Adobe PDF etc.).
- Willing to work shift hours.
- Selected candidate will be hired under Singapore Airlines' GSA, Saimon Global Ltd.
Job Location: Dhaka (Shahjalal Airport)
Salary: Per Company Policy