Artificial Intelligence Trainer - Daraz

Job Description

As a member of the country's first AI backed Chatbot team, you will apply your logic, research/analysis, and content development skills to build conversational experiences that will assist thousands of Daraz Customers each month through the Daraz Bangladesh Chatbot. Your aim should be to make customer's life easier by providing proper solution to their queries/problems.

Major Responsibilities:

• Identifying & Working on business resolutions available to customer based on Daraz policies
• Developing Chatbot conversation flows to improve access to aforementioned resolutions
• Continually analyzing live chat interactions to identify gaps and refining/recreating contents. This could be done through UX experiments, user feedback, and analysis of performance metrics from various dashboards.
• Come up with new ideas in order to improve the contents of the Chatbot, focusing on Daraz App and Web.
• Having "Can Do" attitude towards challenges
• Willingness to go extra mile in achieve KPIs
• Communicating with peers across all Daraz ventures and willingness to work regionally for product improvement.
• Closely monitoring the Chatbots of top South Asian e-commerce platforms, setting up goals for analyzing their resolutions and more so implementing new concepts to the Daraz Bangladesh Chatbot based keeping local perspective in mind.

Requirements:

• Bachelors in CSE / IT/ Business Administration any from reputed University.
• Minimum 1 year of working experience in relevant field. (Freshers are also highly encouraged to apply).
• Good content writing skills in both English and Bangla language is a must.
• Knowledge on HTML, Python and SQL. Candidates having intermediary knowledges on these will be considered as "extremely competitive.
• Skills on making images/gifs/motion graphics will also be considered as an added advantage.
• Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.
• Quick and self-motivated learner.
• Can solve problems using own critical thinking skills, with emphasis on innovation.
• Understanding of Live Chat Service.
• Hands-on Experience on Chat Service will be an added advantage.
• Ability to work independently and proactively manage schedule and workload to meet and set deadline.
• Ability to solve problems and deal with a wide range of situations.

Importantly, we look for someone who will live by our values that define everything we do:

• Continuously Innovative
• Generosity of Spirit
• Deliver on our Promise
• Make It Personal

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth.
• A platform to learn from Alibaba's world-leading ecosystem.
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders in the 'tech' industry.
• Competitive salary and incentive package.

Benefits: As per company policy.

Application Deadline: 07 November 2022

Apply Online

About Daraz

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice – present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.