Only if we, humans, could remember all the things we learned in life - if we could retain all the memories since day one, recall solutions to problems, or learn numerous languages!
We all wondered about the things we could have accomplished, but only few are persistent enough to turn their wonderful dreams into reality.
As a child, Rumman Arefin wanted to build something that learns and becomes smarter than himself with an infinite room for self-improvement. He needed something more than a calculator - something that could solve all the problems he could not find the answers to.
With time, the child grew up to become a software professional and began working as a software designer for various national and international organisations. One day, while analysing a bank's chatbot, he was left thinking about why the implementation of technology and artificial intelligence (AI) is not vast in Bangladesh.
"Humankind is the self-declared king of this solar system because of our intelligence. But now we are preparing the stage for something that transcends us. We, humans, give souls to the machines by designing software. Now, we can give the intelligence to the machine which makes us the best," said Rumman during an interview with The Business Standard.
The forming of Intelsense AI
AI is a revolutionary technology that is challenging the history of technology itself. If given the power to think, machines can think thousands of times faster than most intelligent people in the world.
By blending that childhood curiosity with innovation, Rumman began building a general-purpose AI capable of improving the learning algorithm by itself.
He felt the necessity to introduce this particular chapter of AI in Bangladesh and made up his mind to found Intelsense AI in 2018. Over the years, Rumman, along with seven core members, formed a team of 21 that consists of researchers, developers, business development executives, and so on.
"The company was named after the notion of sensing the future. If you want to be intelligent, you must recognise speech, video, handwriting, faces, and all kinds of things. Hence, we are generating all kinds of useful by-products," said Rumman.
Since its launch, this start-up has been focusing on research and development and is currently seeking investment to expand its workforce.
Rumman thought of exploring innovation with the help of AI, machine learning, and deep learning to make the work of financial institutions, production facilities, healthcare security, supply chain, hospitality, promotion, cybersecurity, commerce, and communication easier than ever.
Powered by AI technology and leveraging advances in natural language processing (NLP), speech recognition, image sensing, and machine learning, Intelsense aims to partner up with the largest, fastest-growing companies in the world.
Opportunities and challenges
Currently, this start-up is offering five products and services - SenseBot, SenseSpeech, HIA, SenseInsight, and ViSense.
In the era of Industry 4.0, we have such great innovation at our hands, however, Bangladesh is yet to reap the benefits of AI. So how does Intelsense AI plan to scale its business?
"Bangladeshis are continuously adapting to new tech and more companies are embracing deep tech to maximise the quantity of production. The paradigm shifts of adopting technology at the production or decision-making level is astonishing. The key decision-makers and the general people seek more results or services in less time with the maximum quality. AI has the power to serve this," said Rumman.
According to Rumman, AI is one of the biggest scientific breakthroughs that gave us the power to probe the universe and humanity with a different approach. However, there are some challenges to be faced while shifting to the world of AI.
"Things will occur like accelerated hacking, loss of certain jobs people do today that machines will take over etc. But anytime we work with the technology, we need to learn to harness the benefits while minimising the downsides. The future of AI holds more inventions that will bring us closer to an unparalleled future with countless oncoming applications to business, government, and personal life," said Rumman.
Though Intelsense AI has put its mark on the world of AI with eight products, it plans on scaling up its product and service line for a better tomorrow. Rumman believes that with AI - especially for open-source fin-tech solutions - it could be possible to change personal finance and put it on a much bigger playing field.
Instead of humans, AI can take risks, help in repetitive jobs, assist humans, make faster decisions, and more; it can revolutionise any professional sector.
Products offered by Intelsense AI
It is a conversational AI chatbot powered by NLP. This chatbot encompasses massive sets of domains by learning from real world data. It provides data driven answers to questions and can handle all the domain specific queries and actions in English, Bangla, and Romanised Bangla. It does not matter if the customer tries to communicate using multiple languages, even if it is mixed; Intelsense's AI can separate and assess those languages quickly with high accuracy.
SenseSpeech (Automatic speech recognition software)
This software understands natural language and provides customer care in a conversational user interface. SenseSpeech can help companies achieve high levels of accuracy in transcribing speech to text in the form of phone calls, voicemail, natural conversations, and more. It uses neural network-based recognition to provide more accurate, conversational responses. Intelsense claims that its automatic speech recognition software can increase efficiency of customer self-service applications and deliver quality experience helping their clients - brands - stand out from the crowd.
HIA (AI-powered Bangla virtual personal assistant)
Though there are many virtual assistants available on the internet like Google assistant or Siri, none are operable in the Bengali language. Intelsense's HIA is the first technology that can understand and assess information in Bengali. By using a smartphone, a user can carry out transactions, communicate, seek medical aid, perform online tasks, control home devices, and shop using Bengali commands.
SenseInsight (AI-powered social media analytics platform)
SenseInsight is an omni-solution for social media customer servicing & insights mining. This software allows users to create and manage content, improve customer service and experience, gather insights through social listening, analyse competitors, advertise on social media, and analyse customer sentiment.
ViSense (Visual recognition software)
This AI-powered visual recognition solution uses computer vision and deep learning algorithms to recognise faces and objects in real time, check if it is live or not, and authenticate employee attendance for any entity.
This system can also be used as an API-based service and added to an existing app and provide password less, seamless authentication for users. This service is optimised to the core and secured; protects privacy while ensuring real time experience.