Pathao tops govt ranking for complaint resolution

Pathao Limited has topped the list of national and international e-commerce companies operating in the country in terms of consumer complaint resolution rates.

The e-commerce company has a customer complaint resolution rate of 99.25%, according to a recent report published by the Directorate of National Consumer Rights Protection (DNCRP).

Pathao President Fahim Ahmed said, "Pathao is committed to building Bangladesh's digital ecosystem through our relentless focus on delivering best-in-class customer satisfaction and user experience."

Ride-sharing company Uber.com is on the second position of the ranking with a resolution rate of 97.66%.

According to the Department of Consumer Affairs, from July 1, 2017 to August 31, 2021, consumers filed a total of 19,304 complaints against 21 national and international e-commerce companies, including Uber and Foodpanda.

Of those, 12,257 complaints have been settled by the companies concerned, the overall percentage of complaint settlement is 63.49%.

During the above mentioned period, the number of customer complaints regarding the services of Pathao Limited was 267 out of which the company has settled 265 complaints.