Eastern Bank opens one-stop service centre for cardholders

Eastern Bank Limited (EBL) has recently launched EBL Skycare – a one-stop service centre for EBL cards – at Banani Safura Tower for providing safe, fast, and hassle-free card related services to its customers.

Card services such as card activation request, card block or unblock, card replacement, limit conversion, foreign part activation or closing, passport endorsement, card closing, card cheque book request, supplementary card request, CPP request, etc will also be available at the centres, reads a press release.

The services are now available at two EBL Skycare centres located at Satmasjid Road in Dhanmondi and Safura Tower in Banani in the capital. Bank representatives at the EBL Skycare centres are addressing all card-related issues. For the first time in Bangladesh, visiting customers can even get new prepaid cards by instantly depositing money using the Cash Recycler Machine inside the centres.

After inaugurating the centre on 22 October, M Khorshed Anowar, Head of Retail and SME Banking of EBL, said, "EBL has launched this Skycare service centre considering the safety and convenience of customers. This will reduce the requirement of customers to visit branches, as customers will be able to receive banking services by maintaining social distance."