Though many financial services can be availed from home, customers had to go to the banks to pay their credit card bills till now. This process has now been simplified by bKash. After Visa credit card bill payment service, City Bank American Express credit card bill payment facility has been added in bKash recently. The bill payment process is very easy which is just a matter of few clicks.
Customers can find 'Amex Credit Card Bill' icon when they select 'Credit Card' from the 'Pay Bill' option of bKash app home screen.
Credit card number should be entered in the next screen. Then comes the Amount screen where the customers need to input the bill amount and move on to next screen. On the next screen, they need to 'Tap and Hold to Pay Bill' after entering the PIN number of bKash account. The bill payment will be completed and the customer will get a message on the next screen - "Your pay bill is successful". There will be transaction ID and the amount of bill on that screen.
In the last screen, customer will be notified through the message - "Your pay bill request has been submitted". If the bill payment process is canceled for any reason, the customer will be notified on that screen that the Pay Bill request has failed and the bill amount has been returned to bKash account. In this case, the customer can contact the call centre of City Bank.
Besides having contactless transactions, customers can easily pay their credit card bills from bKash account without going outside in this Covid-19 situation. As a result, the reliability of MFS is increasing.