Govt has received over 13,000 complaints against e-commerce firms, 10,000 settled
Skip to main content
  • Home
  • Economy
    • Aviation
    • Bazaar
    • Budget
    • Industry
    • NBR
    • RMG
    • Corporates
  • Stocks
  • Analysis
  • World+Biz
  • Sports
  • Features
    • Book Review
    • Brands
    • Earth
    • Explorer
    • Fact Check
    • Family
    • Food
    • Game Reviews
    • Good Practices
    • Habitat
    • Humour
    • In Focus
    • Luxury
    • Mode
    • Panorama
    • Pursuit
    • Wealth
    • Wellbeing
    • Wheels
  • Epaper
  • More
    • Subscribe
    • Videos
    • Thoughts
    • Splash
    • Bangladesh
    • Supplement
    • Infograph
    • Archive
    • COVID-19
    • Games
    • Long Read
    • Interviews
    • Offbeat
    • Podcast
    • Quiz
    • Tech
    • Trial By Trivia
    • Magazine
  • বাংলা
The Business Standard

Sunday
February 05, 2023

Sign In
Subscribe
  • Home
  • Economy
    • Aviation
    • Bazaar
    • Budget
    • Industry
    • NBR
    • RMG
    • Corporates
  • Stocks
  • Analysis
  • World+Biz
  • Sports
  • Features
    • Book Review
    • Brands
    • Earth
    • Explorer
    • Fact Check
    • Family
    • Food
    • Game Reviews
    • Good Practices
    • Habitat
    • Humour
    • In Focus
    • Luxury
    • Mode
    • Panorama
    • Pursuit
    • Wealth
    • Wellbeing
    • Wheels
  • Epaper
  • More
    • Subscribe
    • Videos
    • Thoughts
    • Splash
    • Bangladesh
    • Supplement
    • Infograph
    • Archive
    • COVID-19
    • Games
    • Long Read
    • Interviews
    • Offbeat
    • Podcast
    • Quiz
    • Tech
    • Trial By Trivia
    • Magazine
  • বাংলা
SUNDAY, FEBRUARY 05, 2023
Govt has received over 13,000 complaints against e-commerce firms, 10,000 settled

Economy

TBS Report
27 June, 2021, 02:45 pm
Last modified: 27 June, 2021, 06:22 pm

Related News

  • Toll-free helpline for complaints, suggestions regarding safe food
  • Daraz named number one Bangladesh E-commerce brand at the Best Brand Awards
  • Dozen companies plan to raise Tk700cr from stock market for expansion
  • Companies ranked by number of employees
  • Open Network for Digital Commerce to protect small e-commerce businesses: Experts

Govt has received over 13,000 complaints against e-commerce firms, 10,000 settled

To protect consumer rights, the Directorate of National Consumers’ Right Protection is conducting 70-80 drives every day across the country, says the organisation’s director general 

TBS Report
27 June, 2021, 02:45 pm
Last modified: 27 June, 2021, 06:22 pm
Photo: Collected
Photo: Collected

The Directorate of National Consumers' Right Protection (DNCRP) has thus far received more than 13,000 complaints against e-commerce companies in the country and settled about 10,000 of them, said Bablu Kumar Saha, director general of the organisation.

"E-commerce has been gaining popularity in the country for the last three to four years. It has reached its peak amid the pandemic. The number of affected consumers has also increased during this time.

"We are resolving the consumers' complaints seriously," the DNCRP director general further said while addressing the district and upazila level representative conference of the Consumers Association of Bangladesh (CAB) on Sunday.

The conference is being conducted to infuse greater dynamism into CAB's activities in order to uphold consumers' rights.

According to Bablu Kumar Saha, the department's officers are running 70-80 campaigns per day around the country to protect consumers' rights.

"But these drives will not do, if consumers are not aware of their rights. Consumers have started panic-buying after the declaration of the strict lockdown. That's not right," he said.

"Not only does the customer need to be aware of the campaign, but they also need to be aware of their own rights," said Saha.

Md Mofizul Islam, chairman of the Bangladesh Competition Commission (BCC), told the event that if a consumer is informed of his rights and the market is competitive, it is possible to obtain products and services at a 23% lower price.

"To create a competitive situation in the market of goods and services, all the stakeholders involved in the supply chain have to be brought under the rules. The competition commission is working on this. How the product will be priced depends entirely on the behaviour of consumers and traders," he argued.

Speaking as the chief guest at the event, Commerce Minister Tipu Munshi said, "The commerce ministry will discuss the issue of setting up two separate divisions – Consumer Affairs and Business Affairs.

"The government is continuously working on consumer rights. However, the agencies working under the Ministry of Commerce have a lot more work to do. We have to go a long way to establish the rights of the consumers."

"Prices of fuel oil often fluctuate. CAB has demanded the formation of a fund for price adjustment. Creating such a fund will reduce the pressure on the consumer."

Mentioning that around 77% of people in the country have suffered income loss due to the Covid-19, he said it is possible to protect the rights of the consumers only if everyone works together during this global crisis.

Syed Rahman, editor of Consumer Voice, gave details about the activities of CAB.

Bangladesh / Top News

complaints / e-commerce / Companies / settled / NCRP DG

Comments

While most comments will be posted if they are on-topic and not abusive, moderation decisions are subjective. Published comments are readers’ own views and The Business Standard does not endorse any of the readers’ comments.

Top Stories

  • ICB to withdraw Padma Bank investment as return eludes
    ICB to withdraw Padma Bank investment as return eludes
  • Some tough tasks on the plate for Bangladesh Bank!
    Some tough tasks on the plate for Bangladesh Bank!
  • Influentials thwart Bangladesh's reform attempts: Economists
    Influentials thwart Bangladesh's reform attempts: Economists

MOST VIEWED

  • The International Monetary Fund (IMF) logo is seen outside the headquarters building in Washington, U.S., September 4, 2018. REUTERS/Yuri Gripas/File Photo
    IMF approves $4.7 billion loan for Bangladesh, calls for ambitious reforms
  • Will reform pledges to IMF work this time?
    Will reform pledges to IMF work this time?
  • Illustration: TBS
    Biz leaders want crisis management, energy security for survival
  • Infographic: TBS
    Bangladesh in better position than Sri Lanka, Pakistan to navigate forex crisis: UCB Asset Management
  • Reconditioned vehicles running out of stock as traders fail to open LCs
    Reconditioned vehicles running out of stock as traders fail to open LCs
  • Despite downturn 3 dozen listed firms plan Tk7,500cr investment
    Despite downturn 3 dozen listed firms plan Tk7,500cr investment

Related News

  • Toll-free helpline for complaints, suggestions regarding safe food
  • Daraz named number one Bangladesh E-commerce brand at the Best Brand Awards
  • Dozen companies plan to raise Tk700cr from stock market for expansion
  • Companies ranked by number of employees
  • Open Network for Digital Commerce to protect small e-commerce businesses: Experts

Features

Sketch: TBS

Say 'Salud' before your salad main course

14h | Food
Coots running. Photo: Enam Ul Haque

Cute Coot of Baikka Beel: 'And yet he was as bald as a coot'

8h | Panorama
With only one government run specialised cancer hospital in the capital — the National Institute Of Cancer Research and Hospital (NICRH) in Mohakhali — patients have no option but to resort to private hospitals. Photo: Noor A Alam.

Cancer care: Medical treatment and beyond

15h | Panorama
Andy Mukherjee. Sketch: TBS

What makes India's billionaires' support special for Adani

1d | Panorama

More Videos from TBS

Prioritise medical equipment, raw material imports over luxury items

Prioritise medical equipment, raw material imports over luxury items

6h | TBS Round Table
Adani row rocks India’s parliament

Adani row rocks India’s parliament

5h | TBS World
Concord launches new plant to produce environment friendly bricks

Concord launches new plant to produce environment friendly bricks

11h | TBS Stories
How Asif Khan would invest his fresh funds right now

How Asif Khan would invest his fresh funds right now

11h | TBS Markets

Most Read

1
Leepu realised his love for cars from a young age and for the last 40 years, he has transformed, designed and customised hundreds of cars. Photo: Collected
Panorama

'I am not crazy about cars anymore': Nizamuddin Awlia Leepu

2
Photo: Collected
Energy

8 Ctg power plants out of production

3
The International Monetary Fund (IMF) logo is seen outside the headquarters building in Washington, U.S., September 4, 2018. REUTERS/Yuri Gripas/File Photo
Economy

IMF approves $4.7 billion loan for Bangladesh, calls for ambitious reforms

4
Fund cut as Dhaka's fast-track transit projects on slow spending lane
Infrastructure

Fund cut as Dhaka's fast-track transit projects on slow spending lane

5
Photo: Collected
Court

Japanese mother gets guardianship of daughters, free to leave country

6
Belal Ahmed new acting chairman of SIBL
Banking

Belal Ahmed new acting chairman of SIBL

EMAIL US
[email protected]
FOLLOW US
WHATSAPP
+880 1847416158
The Business Standard
  • About Us
  • Contact us
  • Sitemap
  • Privacy Policy
  • Comment Policy
Copyright © 2023
The Business Standard All rights reserved
Technical Partner: RSI Lab

Contact Us

The Business Standard

Main Office -4/A, Eskaton Garden, Dhaka- 1000

Phone: +8801847 416158 - 59

Send Opinion articles to - [email protected]

For advertisement- [email protected]