Daraz Bangladesh has hired more than 400 customer and partner support executives as a part of their preparation for the company's one-day sale campaign "Eleven Eleven (11.11)".
The new batch of executives have boosted the pipeline of Daraz's Customer Service and Partner Support Centre units, read a press release.
The units, also referred to as "Delight Squad," have received extensive training to ensure they can provide instant support across all channels and utmost comfort to the customers and sellers throughout the sale period.
The 11-11 campaign will begin on 11 November and will be active for only 24 hours.
The employees have also been equipped with all necessary information to deliver a prompt response to queries and log complaints whenever necessary to streamline the channels. The Issue Resolution Team is similarly decked up with necessary resources to cater to customer and seller issues at full capacity.
"We are leaving no stones unturned to deliver our customers and sellers with the best possible service throughout our signature sale campaign. By hiring more members, we are working towards ensuring hassle-free deliveries, prompt complaint resolution, and overall top-notch service," said Farhana Rafiq Uzzaman, chief customer officer of Daraz.
During the campaign period, Daraz's smart chatbot "Daz" will also remain on standby with all its features to support customers with all the information regarding the 11.11 Campaign, tractions, and prepayment offers.