Private commercial bank Prime Bank Limited has taken several initiatives to minimise the risk of the novel coronavirus spread.
In a letter to its customers, the bank's CEO Rahel Ahmed said the bank has a strong business continuity plan set in place that enables it to provide uninterrupted banking services.
As coronavirus races around the globe, the CEO said the bank encourages its customers to consider alternate delivery channels, especially: the online banking platform, contact center, cards, and ATM network.
"We have also made sure that essential services are available at many of our branches for those customers who may need to conduct banking transactions in person," read the letter.
Prime Bank also reminded its customers that they might face inconveniences in view of the shifting landscape.
The CEO said, "Your banking experience at our branches might not always be as swift—for one, the waiting queue might be longer and colleagues might take time to respond to your queries."
About other safety measures, the bank says that it has taken the most stringent measures to keep branches and support offices clean and disinfected.
"And the same applies to all our ATM booths across the country," concluded Rahel Ahmed.