For the first time in Bangladesh, Grameenphone, in partnership with Altruist Technologies Limited and Green Delta Insurance Company, launches 'Device Insurance' for its customers.
The service will initially be available in three Grameenphone Experience Centers – two in Dhaka and one in Chattogram, and gradually to other channels, said a press release issued by Grameenphone on Tuesday.
Chief Marketing Officer of Grameenphone Mohammad Sajjad Hasib said, "At Grameenphone, we innovate solutions with our partners to connect our customers to what matters most to them. These days smart devices are indispensable in our socio-economic lives that ensure access to digital services round the clock. With the rise of the usage of devices, the risks are also rising."
"We are happy to launch this service in Bangladesh for the first time to offer our valuable customers protection of their devices. We thank our partners, Altruist and Green Delta for bringing this service to our customers," added Hasib.
Managing Director at Altruist Technologies Limited Anuj Aggarwal said, "We are delighted to launch this service with Grameenphone as they are the pioneers in bringing in customer-centric solutions. We are also excited about the opportunities which will be created in the device insurance space in Bangladesh."
Additional Managing Director and Company Secretary of Green Delta Insurance Company Ltd Syed Moinuddin Ahmed said, "This is the first time device insurance coverage will be offered in Bangladesh, which would help customers to protect their devices against theft and accidental damages. This initiative is one of its kind in Bangladesh, and we are proud to be the insurer of this collaboration."
The Altruist Secure is a mobile app-based device insurance service that will cover physical damage, theft, and lost devices. The app is available both in the Android Play Store and iOS App Store under Altruist Secure BD.
It is an annual subscription where the customers will be under 12 months of insurance coverage. The premium for device insurance starts from BDT 28/month. Customer can either pay the premium monthly or annually, and multiple claims are allowed during the claim procedure, the release said.
Customers can request device insurance service through the online portal bd.altruistsecure.com
Service requests can also be made through email at [email protected] or its Customer Care Number +880 01730805151.