Samsung Bangladesh has been providing in-home services across the country as per its outstanding after-sales customer supports amid the Covid-19 pandemic.
It is the lone organisation in Bangladesh to provide doorstep services during the pandemic, said a press statement on Thursday.
Samsung has been providing the after-sales service on all home appliances countrywide, including the remote areas by service vans.
Whether a customer needs pre-diagnose for his or her devices or needs to fix it, the Samsung experts will provide support by maintaining all the hygiene and safety guidelines.
To avail the in-home service, customers need to contact the call center (08000-300-300) to register their request, and within the next 24-hours, Samsung professionals will contact the customer to arrange schedule and following processes.
Moreover, the entire service will be totally free for customers with a valid warranty. And even out-of-warranty customers will have to pay a reasonable fee for the service.
Seungwon Youn, country manager, Samsung Bangladesh, said, "The relationships that we have built with our customers over the past decade are of paramount importance to us. Despite the current challenging time, we are coming together, regardless of the location, to address our customers' needs."