Dhaka North City Corporation (DNCC) launched the "Shobar Dhaka" mobile app on Sunday, on the occasion of Mujib Year, to forge a connection between residents of the area and Nagar Bhaban.
Brigadier General Amirul Islam, chief engineer of the DNCC, told The Business Standard that the purpose of the app is to receive complaints and advice from city dwellers.
According to DNCC sources, people using the app will be able to file complaints about: roads, mosquitoes, waste, street lights, public toilets, sewers, illegal establishments, and waterlogging. A response will be given in three days. If the complainant is not updated regarding the complaint within the time, the complainant will be able to lodge another complaint with the authorities concerned.
Apart from this, children and women can send out alerts to law enforcement agencies through the app if they find themselves in danger. The app gives options to call emergency numbers and 999 as well. It will also have updates on the weather and air pollution.
Moreover, one will find information about bus stands, hospitals, pharmacies, police stations, fire stations, filling stations, ATMs, parks, and community centers on the app. Forms of all departments of the DNCC are also available on the app.
Minister for Local Government, Rural Development and Cooperatives Tajul Islam launched the app at Krishibid Institution Bangladesh. He praised the initiative, saying the ministry was working to reduce the suffering of city dwellers.
He said there is a plan to expand the capital by building a new city on the banks of the River Turag. The plan will be made public once approved by the prime minister.
The minister also called upon the city corporation to raze illegal structures from the canals of Dhaka and beautify the city like in Hatirjheel.
DNCC Mayor Atiqul Islam said the initiative will ensure the accountability of the city corporation.
The launch of the app is an attempt to pay respect to the memory of Bangabandhu Sheikh Mujibur Rahman on the day he returned to his homeland.
Atiqul also said the prime minister has given him responsibility to rehabilitate Biharis and slum dwellers. "I will try to discharge this responsibility. I want everyone's cooperation," he continued.
He warned that the authority will be tough on corruption, land grabbing and irregularities.
Speaking as the special guest, State Minister for Posts, Telecommunications and Information Technology Junaid Ahmed Palak said all CCTV cameras in the DNCC will be upgraded with facial recognition software, making it easier to identify culprits.
Professor Akhtar Mahmud, an urban planner, said the success of the app will depend on how quickly the DNCC is capable of providing solutions.